FAQ
Where is Zenapet made and sourced?
Zenapet was made in America at an FDA approved facility. It was created to be a synergistic product with each individual ingredient blended together to become a stronger product.
How should I introduce a new supplement to my pet?
Do your homework and choose the supplement that’s right for your pet’s needs. Don’t overdo it with too many supplements at once or you can become confused about the results or any unusual reactions. Start with one or two supplements, then add more if they’re well-tolerated.
Why would I need a supplement if my pet is eating a healthy, balanced diet?
Today’s pet foods do an admirable job of providing balanced nutrition, but certain animals may be lacking nutrients and ingredients based on their medical condition, age or breed. Supplements can help bridge the gap and help promote better health.
Are human and animal supplements the same?
No, dosages and ingredients can be very different for animals. Additionally, some of the natural ingredients routinely used in human supplements can be toxic to animals, even though they have no adverse effects on humans.
Can Zenapet be given with other supplements and/or medications?
It’s always best to ask your veterinarian before using supplements and medications concurrently. Most food-based supplements are safe and can be used with many medications. Ask your holistic veterinarian for advice on combining supplements with medications.
How should I give supplements to my pet?
Always follow the manufacturer’s suggested usage on the packaging. Many pet supplements are designed to be palatable and can be hand-fed or put onto their food.
How long until I see results from my pet supplements?
With Zenapet you can see results in as little as 2 to 3 weeks.
Is Zenapet suitable for both dogs and cats?
Each of our supplements is tailored to a specific species and formulated under the guidance of a companion-animal nutritionist. Our current superfood supplements for dogs are designed to support canine health, while feline friends can benefit from our Colostrum Plus formula for cats. We're always working on new formulas to support more pets down the road.
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How long does it take to process an order?
Orders are typically processed and packed within 1–2 business days, then handed off for shipping. During high-volume periods — like promotions or holidays — processing can take a little longer, but we'll always let you know if there's a delay.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and rates vary by location, and all available options will be shown at checkout.
Orders & Shipping
Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, reach out through our Contact Us page as soon as possible and we'll do our best to update the shipping address, payment method, or items before it ships. Once an order has shipped, we're unable to modify or cancel it — but you're welcome to return it once it arrives.
How long does shipping usually take?
Standard shipping typically takes 3–7 business days, while express shipping arrives within 1–3 business days. Delivery times may vary slightly depending on your location and seasonal demand, especially around holidays.
How can I check the status of my order?
Once your order ships, you'll get a confirmation email with a tracking link. You can also check your order status anytime using the Track Order link in our site footer.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Payment & Store Credit
How does Store Credit work?
Store credit is issued when you return an item or receive a refund as credit instead of a cash refund. It's added to your account automatically and can be applied at checkout toward future purchases — if your order total is more than your credit balance, just pay the difference with another payment method.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and popular digital wallets, making checkout fast and secure. All payments are encrypted to ensure a safe shopping experience for pet parents.
Returns & Refunds
What is your returns and refunds policy?
We want you to love your purchase! If you’re not completely satisfied, you can return your item within 30 days of receiving it. Simply ensure the product is unused, in its original condition, and includes all packaging.
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be credited back to your original payment method. For more details on how to start a return, visit our Returns page or contact our support team—we’re here to help! Shop confidently knowing we’ve got you covered.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.